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Deliveries and returns

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Important: Please make sure that the delivery address you give us is correct. We take great care in packing your items. You will see...

The items for sale in our store are always in stock (unless otherwise specified). Your item will be shipped no later than the day after we receive your payment. We are as impatient as you are and we make speedy delivery our top priority.

Delivery in a padded envelope or by parcel post (Taxipost)

Our packages sent by Taxipost are generally delivered within two (Belgium) to five (rest of Europe) working days by your letter carrier. In case of absence, the letter carrier will leave you a notice asking you to pick up the parcel at the nearest post office. No tracking for parcels under one kilo.

Deliveries by tracked parcel via GLS

Valuable items and/or those weighing more than 1 kilo are sent via GLS or any other service provider, at Garage Passion's discretion. In this case, it is imperative that you provide us with a telephone number (ideally a cell phone number) which will be transmitted to the carrier. Deliveries will be made between 8 and 17 hours (not on weekends).

Upon receipt of your package, please inspect the packaging carefully. If the package shows any dents or tears, please indicate this on the carrier's receipt. Please mention "subject to control of contents". Please notify us of the problem within 48 hours. After this period, complaints will not be accepted. The delivery time depends on the destination (between 24 and 72 hours). You will receive a tracking number upon request.

Pick up at the store

All your purchases can of course be picked up in our Genval store.

Avenue Albert 1er, 277
1332 Genval

10H00 - 18H00
Closed on Monday

Right of withdrawal

Information on the exercise of the right of withdrawal & Model of Withdrawal Form

The consumer has a right of withdrawal as follows, provided that the consumer is a natural person who concludes a legal act for personal purposes and that this act cannot be attributed to his commercial or independent professional activity

A. Information about exercising the right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period is fourteen days after the day you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You can also use the attached sample withdrawal form.

In order for the withdrawal period to be observed, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of your withdrawal from this Agreement, we will refund all payments received from you, including delivery charges (except for any additional charges arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this Agreement. We will make the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. We may defer the refund until we have received the goods or you have provided proof of shipment of the goods, whichever comes first.

You must return the goods to us without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been observed if you return the goods before the expiry of the fourteen-day period.

You are only responsible for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods. Exclusion or premature expiration of the right of withdrawal

The right of withdrawal shall expire prematurely for contracts for the supply of goods which, after delivery, are inseparably mixed with other items.

General remarks

Please do not damage or contaminate the goods. Please return the goods in the original packaging, if possible, together with any accessories and all packaging components. Please use protective packaging if necessary. If the original packaging is no longer available, please choose suitable packaging to ensure sufficient protection against transport damage. Please note that the above general remarks are not a condition for exercising the right of withdrawal.

B. Sample Withdrawal Form

Please complete and return this form only if you wish to withdraw from the contract.

stromer on tour 2023 social media post kv 1200x600

From Tuesday, May 30 to Sunday, June 4

Stromer on tour

Come and try a Stromer for free at G-Passion. All the range will be present: ST1, ST2, ST2 Pinion, ST3, ST3 Pinion and the amazing ST7!
And a big surprise will be presented to you...